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What protocol does poker.nj.partypoker.com and casino.nj.partypoker.com use? My funds are not back in my account after playing in the casino; What can I do if I am unable to download the partypoker poker set-up file from the website? How do I uninstall then reinstall? Do I need to go to the partypoker poker website every time I want to play? If you used third-party software to shorten the file's download time, try downloading the file again without it. After downloading, and before beginning installation, make sure that the file size of the set-up file is correct.

Introduction

At partypoker, we believe that online gaming 'when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.

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This document was created to inform customers of the perils associated with compulsive gambling and serve as a means of prevention to those who have problem gambling tendencies.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gaming responsibly.

What is problem gambling?

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Like many other addictions, compulsive betting is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; problem gamblers will go to great lengths to hide the problem, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are reveled and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of a bettor's life from family and friends to business colleagues and associates.

Compulsive gambling is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

The warning signs:

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  • Sacrificing time from work or family in order to gamble
  • Repeated inability to stop or control betting
  • Borrowing money to gamble or to pay off previous bets
  • Use of gambling as an emotional escape
  • Self-neglect or neglect of family due to gambling
  • Lying about time or money lost to betting
  • Gambling more in order to recoup previous losses ('chasing')
  • Obtaining money for gambling by selling/pawning personal property
  • Feelings of hopelessness, depression or suicide

The Council on Compulsive Gambling of New Jersey:

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The Council on Compulsive Gambling of New Jersey, Inc. is a private non-profit organization that provides information, education and referral services for people affected by a gambling problem. The Council’s mission is to educate the public to the fact that gambling is a treatable illness. The Council’s 1-800-GAMBLER® Helpline and website www.800gambler.org have been resources for thousands of people who are gamblers and recovering from gambling, as well as their friends and families. The 1-800-GAMBLER® helpline is free and confidential, and it is available 24 hours a day throughout much of the U.S.

Help is just a phone call away:

If you or someone you know is experiencing the addiction of compulsive gambling, it's important to remember that intervention and treatment are readily available.

The Problem Gambler's Hotline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.

Just pick up the phone and dial 1-800-GAMBLER or, log on to 800gambler.org

Too much of anything can be bad for you, so we encourage all of our players to know their limits as we know ours. Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.

For your HUD (Heads-Up Display) to work, two conditions must be met:
  1. Your Poker Site must save English Hand History Files to your hard drive.
  2. Holdem Manager must know where these hand histories are to Auto Import the hands.
If your HUD has never worked, review our Poker Site Setup FAQ’s and HUD Troubleshooting Video.

If you continue to have problems:

  • Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
  • Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
  • Launch your poker client(s).

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a) Take a screenshot of the table/desktop before and after the problems
  • Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site https://time.is/ visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
  • Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
  • Zip/Attach a copy of the original Hand history for the table with the issue*

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*All original hands that are auto-imported get moved to an archive for performance reasons. Your HM3Archive is in C:HM3Archive by default, but you may have put it anywhere. The archive should be organized by NetworkMonthDayOfMonth (example: C:HM3ArchiveSiteNameHM3Archive20160731). It is configured in the Tools - Settings - Import menu.

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* When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using https://wetransfer.com/ or https://www.filedropper.com/ or google drive and copy/paste the download link to us.